Refund Policy

Last updated: September 24, 2026

RaysWorlds sells digital subscriptions and optional virtual in-game items. Because digital products can be delivered immediately, refund eligibility depends on whether the purchased item has been delivered, used, transferred, or consumed.

Digital in-game items

Refund requests for virtual items must be submitted within 7 days of purchase. Items that have already been used, consumed, transferred, traded, or sold may not be eligible for a refund.

Subscriptions

Players may cancel a subscription to prevent future renewal charges. Cancellation does not automatically refund a subscription period that has already started. Access may continue until the end of the paid billing period.

Duplicate or unauthorized charges

Contact us promptly if you believe you were charged more than once or if a payment was made without your permission. We will review the payment and account records.

Technical delivery problems

If a purchased digital item is not delivered because of a technical problem, RaysWorlds may restore the item, correct the delivery, or provide a refund when appropriate.

Requesting a refund

Email greentreerecord@gmail.com with your username, purchase date, purchase amount, and reason for the request. Do not send your password or complete payment-card information.